Ville de Pointe-Claire Station Reservation Policy Summary

Making Reservations

1. Individual reservations can be no shorter than 15 minutes and no longer than 2 hours in length.
2. Every 13 hours , patrons are allowed a maximum of 8 reservations and a maximum of 2 hours of cumulative usage.
   
3. Reservations can be placed a maxiumum of 4 days in advance.
   
4. Patrons are allowed to make 5 reservations for dates in the future.
   

Reservation Cancellation

1. A reservation can be cancelled at any time prior to the start of your reserved time.
   Cancellation is done on the same page you view your reservations.
2. A reservation must be claimed within 10 minutes after the reserved time starts.
   Otherwise it will be considered a "no-show violation" and you may incur penalties.

"No-Show" Penalties

1. A penalty of 10 minutes will be deducted from the 2 hours per 13 hours given to you over the period of 5 days . That is, beginning at the time of the no-show reservation and effective for the following 5 days , the total time available to you per 13 hours period will be further reduced by 10 minutes.
2. Patrons with more than 4 no-show reservations will be blocked for the next 5 days from:
   • walking up and using a computer
   • making further reservations